Company Overview: Service Logic is the nation’s largest independent HVAC service company with over $2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base. Service Logic is a Leonard Green Company, Leonard Green is one of the world’s premier private equity groups. Tolin Mechanical Systems Company (Tolin) was the first HVAC company acquired by Service Logic in 2004. Tolin was originally established in 1948 in Denver, Colorado and including Denver also has 3 other offices in Colorado [Fort Collins, Colorado Springs, Silverthorne], 2 offices in Arizona [Phoenix, Tucson] and an office in the Mid-Atlantic region. Tolin’s annual sales exceed $90 million and Tolin has approximately 400 employees. Tolin is proud of the customer-centric team we have built over the years, made up of the most talented engineers, HVAC technicians, sales professionals, operations personnel and our highly qualified financial and administrative team. We provide centralized corporate services to all locations from our corporate headquarters in Denver, CO. General Description: We have an opening for a Customer Service Representative at our Denver branch. This position’s primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including type of coverage, which services are included, and which services are billable. Responsibilities for Customer Service Representative include:
Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met.
Daily, weekly, monthly scheduling of Technicians.
Daily interaction with Customers to meet their needs as well as Service Managers, Field, Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting customer needs.
Quoting repair work to Customers and follow up procedures.
Working with A/R Department on current Customer status.
Providing support with warranty issues.
Ideal candidates will have the following qualifications :
Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
Computer literate and technology savvy
Proficient in Microsoft Suite
Excellent verbal and written communication skills
Excellent Customer Service Phone Skills
Ability to understand technical terminology and mechanical processes
Key2Act/Great Plains software experience a plus
Understanding or 3rd party work order systems (Service Chanel, etc.)
Strong Organizational skills
Ability to multitask, detail oriented, positive attitude
Minimum Qualifications:
Over 18 years of age
High School diploma or GED
Excellent written and verbal communication skills
Excellent Customer Service phone skills
Ability to understand technical terminology and mechanical processes
Computer literate and technology savvy
Proficient in Microsoft Suite
Strong organizational skills
Detail oriented and ability to multi-task
Compensation & Benefits:
Average Starting Rate: $19.00-$21.00/hr. Combined experience, education, skills and knowledge will be taken into consideration.
Medical, Dental and Vision Plan
Life insurance
Long Term disability
Flexible Spending Accounts
401K Plan
Profit Sharing based on company performance
Tuition Reimbursement
Company cell phone (after 90 days)
Paid Holidays
PTO
Professional training and development
